Privacy policy
This Privacy Policy describes how [Suvidha Mart] we collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site.
We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, and the rules made thereunder, including the Digital Personal Data Protection (DPDP) Act.
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1. Information We Collect
We collect personal information directly from you, automatically through your device, and from third parties to provide you with a seamless shopping experience.
[1] Information You Provide Directly:-[Contact Details] Name, shipping address, billing address, phone number, and email address.
(a) Account Information:- Username, password, and saved preferences.
(b)Payment Information:- Billing details, credit/debit card numbers, UPI IDs, or other payment instrument details (processed securely via our payment gateways; we do not store raw card credentials).
(c) Customer Support:- Information you choose to include when communicating with us.
[2] Information Collected Automatically:-
(a) Device Information:- IP address, browser type, operating system, and device identifiers.
(b) Usage Data:- Pages viewed, products searched for, time spent on the Site, and referring URLs.
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2. How We Use Your Information
We use the collected information for purposes necessary to fulfill our contract with you and manage our business operations:
(a) Order Fulfillment:- Processing payments, arranging shipping, providing invoices, and sending order updates.
(b) Customer Support:- Responding to queries, processing returns, and resolving disputes.
(c) Account Maintenance:- Managing your user account and personalizing your shopping experience.
(d) Marketing & Communication:- Sending promotional emails, newsletters, or SMS alerts regarding new products and offers (only with your explicit consent, which you can withdraw at any time).
(e) Security & Fraud Prevention:-Monitoring transactions to detect potential risk, fraud, or violations of our Terms of Service.
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3. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website traffic
(a) Essential Cookies:- Required for core website functionality, such as keeping items in your shopping cart.
(b) Analytical Cookies:- Help us understand how visitors interact with the Site so we can improve its design and performance.
(C) Targeting/Advertising Cookies:- Used to deliver relevant advertisements tailored to your interests.
You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our Site.
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4. Sharing with Third-Party Services
We do not sell your personal data. We only share your information with trusted third-party service providers to help us run our store:
(a) Payment Gateways:-To securely process payments for your orders.
(b) Logistics & Courier Partners:-To deliver your packages to your address.
(c) Analytics Partners:- (e.g., Google Analytics) To understand how customers use our platform.
(d) Legal Compliance:-We may disclose your information if required to do so by Indian law, law enforcement agencies, or government authorities to protect our rights or comply with legal processes.
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5. Data Security
The security of your personal information is important to us. We implement appropriate technical and organizational measures, including SSL encryption for data transmission, to protect your data against unauthorized access, loss, misuse, or alteration.
While we strive to use commercially acceptable means to protect your personal information, please note that no method of transmission over the internet is 100% secure.
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6. Your Rights
Under Indian data protection laws, you hold specific rights regarding your personal data:
(a) Right to Access & Rectification:-You can request a copy of the personal data we hold about you or ask us to correct inaccurate information.
(b) Right to Erasure (Deletion):-You can request that we delete your personal information, subject to certain legal obligations where we must retain data (e.g., tax records).
(c) Right to Withdraw Consent:- Where you have consented to our use of your data (such as marketing), you can withdraw that consent at any time.
To exercise any of these rights, please contact our Grievance Officer using the details below.
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7. Contact Information & Grievance Officer
In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection regulations, if you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us:
(a) Store Name:- [Suvidha Mart]
(b)Email Address:- [suvidhamart@getsuvidha.shop]