RETURN AND REFUND POLICY
At [Suvidha Mart ], customer satisfaction is our top priority. We want you to shop with complete peace of mind. Because we operate on a direct-to-consumer dropshipping model, our policy is designed to be clear, fair, and straightforward.
Please read our return and refund guidelines below:
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1. Return Timeframe & Eligibility
We offer a 5 days return window for eligible items. To be eligible for a return, your item must meet the following criteria:
* The item must be unused, unwashed, and in the same condition that you received it.
* It must be in its original packaging with all tags, labels, and accessories intact.
* You must provide the receipt, invoice, or proof of purchase.
2. Damaged, Defective, or Incorrect Products
If your item arrives damaged, defective, or if you received the wrong product, we will make it right immediately at no extra cost to you.
* What to do:- Contact us at suvidhamart@getsuvidha.shop within 5 DAYS of delivery.
* What to include:- Please provide your order number along with clear photographs or a short video showing the damage or defect.
* Resolution:- Once verified, we will arrange a brand-new replacement or issue a full refund, depending on your preference.
3. Non-Returnable Items
For hygiene and safety reasons, certain types of items cannot be returned. These include:
* Personal care, innerwear, and beauty products.
* Custom-made or personalized items.
* Perishable goods.
* Items purchased during clearance or final sale events.
4. Exchange Options
The fastest way to get what you want is to return the item you have (if eligible) and make a separate purchase for the new item. If you require a direct size or color exchange for an eligible item, please email ( suvidhamart@getsuvidha.shop )to check availability with our fulfillment partners.
5. Return Shipping Costs
* For Damaged/Defective/Incorrect Items:- We will cover all shipping costs for replacements or returns.
* For Standard Returns (Change of Mind/Size Issues):- The customer is responsible for paying the return shipping costs to our designated facility. Shipping costs are non-refundable.
Rule 1: Refund sirf tabhi milega jab product toota hua (damaged) ya galat mila ho, aur uski unboxing video customer ke paas ho.
Rule 2: Agar product sahi hai aur fir bhi customer return chahta hai, to courier ka kharch (₹60-₹70) customer ke refund amount se kaat liya jayega.
6. Refund Process & Timing
Once your returned item is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund.
* Approved Refunds:- The refund will be processed automatically to your original payment method (Credit/Debit Card, UPI, Net Banking).
* Refund Timeline:- Please allow 5 bussiness days for the refund amount to reflect in your account, depending on your bank or card issuer.
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# Contact Us
If you have any questions regarding a return or need assistance with your order, please reach out to our support team:
* Email:- [suvidhamart@getsuvidha.shop]
* Response Time:- We generally reply to all inquiries within [24 - 48 hours]