Terms Of Service
## Overview
This website is operated by [Suvidha Mart]. Throughout the site, the terms we refer to **[Suvidha Mart]**. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.
---
1. Account Terms
* You must be at least the age of majority in your state or province of residence to use this site, or have given us your consent to allow any of your minor dependents to use this site.
* You are responsible for maintaining the confidentiality of your account password and restrict access to your computer or device.
* You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
---
2. Pricing and Payment
* All prices are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
* Prices listed are typically inclusive of applicable taxes unless stated otherwise. Shipping charges, if any, will be clearly calculated at checkout.
* Payments must be made through our authorized payment gateways. By providing payment information, you represent that you have the lawful right to use the payment method selected.
---
3. Product Descriptions and Accuracy
* We work closely with our global supply chain to describe and display our products as accurately as possible. However, we do not warrant that product descriptions, images, or other content on the site are entirely error-free, complete, or reliable.
* Slight variations in color, size, and packaging may occur due to digital display settings or supplier updates.
---
4. Order Acceptance and Cancellation
* Receiving an order confirmation does not signify our final acceptance of your order. We reserve the right to accept, decline, or limit your order for any reason, including product unavailability, errors in pricing, or suspected fraud.
* If we cancel an order after your payment has been processed, we will issue a full refund to your original payment method.
---
5. Shipping and Delivery
* Since we operate on a dropshipping model, products are shipped directly from our global fulfillment partners.
* Standard delivery times generally take approximately 7 to 15 days depending on your location.
* Timeframes provided are estimates only. We are not liable for delayed deliveries caused by customs clearance, local courier delays, or natural disruptions.
---
6. Returns and Refunds
(a) Given the direct-to-consumer dropshipping model, cancellations or modifications are not permitted once an order has been processed with our suppliers.
(b) Returns and refunds are strictly applicable to items that arrive damaged, defective, or incorrect. You must report these issues within [ 5 ] days of delivery by emailing [suvidhamart@getsuvidha.shop] with photographic proof.
(c) For more specific details, please refer to our standalone Refund Policy.
Rule 1: Refund sirf tabhi milega jab product toota hua (damaged) ya galat mila ho, aur uski unboxing video customer ke paas ho.
Rule 2: Agar product sahi hai aur fir bhi customer return chahta hai, to courier ka kharch (₹60-₹70) customer ke refund amount se kaat liya jayega.
---
7. Prohibited Uses
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) For any unlawful purpose or to solicit others to perform unlawful acts.
(b) To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
(c) To transmit viruses, malware, or any other type of malicious code that will disrupt the functionality of the Service.
(d) To collect or track the personal information of others or engage in spamming/phishing activities.
8. Limitation of Liability
In no case shall [Suvidha Mart ], our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, or lost data, arising from your use of any of the service or any products procured using the service.
---
9. Governing Law & Jurisdiction
(a) These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
(b) Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Maharashtra India.
---
10. Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Contact Information
Questions about the Terms of Service should be sent to us at [suvidhamart@getsuvidha.shop ]